FAQ / Best Practices

What’s your return policy?

Return any of our products–no questions asked–within 90 days of purchase. Buyer is responsible for shipping if applicable.

Do you ship oversees and to Post Office boxes?

Yes, we’ll ship your package anywhere that can accept deliveries.

Do you have customer service?

Of course! Our friendly and knowledgeable customer services reps are available to answer your questions 24/7/365.

Is the Q-FLAME safe to use on my deck?

Yes, the QSTOVE is safe to use on most any deck because heat is not generated at the base

How hot does the Q-FLAME get?

The max peak temperature can reach as high as 1400 degrees Fahrenheit on the body of the stove.

Will the stove blow over or tip?

Although we can’t guarantee a hurricane will not blow it over, the Q-FLAME is extremely stable and can withstand high winds. We have designed the feet with anchor holes to fasten them to any surface that allows screws, stakes or other.

Can I use the Q-FLAME if its raining?

Yes, it works well and keeps most of the area around it dry quickly because of its convective heat radius. Water will evaporate quickly of of its surface

Can the Q-FLAME rust?

Like any product made of metal, there is always the ability to oxidize. We recommend covering or storing the unit out of the weather when not in use. We offer very high quality, attractive, formal fit covers for just this reason.

How far away should items be from the Q-FLAME?

Minimum distance should be at least 3 feet, according to code. We advise that folks use good judgment and keep all dangerous or flammable items away period.

I have a low hanging fabric awning, can the chimney be lowered to use underneath?

Yes, the chimney is adaptable to most any height and works best if in full extension of pieces given in the the kit. However, you can adjust accordingly to the height of your awaning. Again, use good judgment and follow the code of minimum distance of 3 feet from the top of the reflector disc to the bottom of the lowest part of the awning.

How do I clean the Q-FLAME?

You can clean easily with a standard garden hose, then high pressure air hose and/or whisk broom. The Q-FLAME also has the built in ash collector drawer for easy dispensing of the minimal ash content (good for your garden). Annually, you can also add mild soap to clean, just remember to thoroughly dry to prevent oxidization.

Will the Q-FLAME work in a screened in patio?

Yes, exceptionally well. Since it is an open screened patio, it is safe and has air needed to breathe and diffuse the exhaust cleanly.

How do I reach maximum heat output?

Using the pick tool provided, insert into the chromed eyelet just beneath the door and mildly shake the shaft, thus causing the wood pellets to level out and burn extremely hot. You must make sure the lower damper (this has a chrome eyelet too) is wide open. Please use the pick for this as well. You should start to see a jet/rocket style flame.

Upon completion of the use of the pellets, why does it smoke a little at the end?

During the end phase/ smoldering, there is not enough air draw and this will create a less efficient burn and smoke will appear. It is minimal and will stop once burned out.

Does the Q-FLAME keep bugs away?

Yes, simply add a citronella candle and/or spent coffee ground and dried bay leaves inside the unit and pests stay away.

What does the “Q’ stand for in QSTOVES?

Because I-Stove was just not really a good name. Really?

Where are QSTOVES made?

The QStove is designed and engineered in the USA with manufacturing processes done in Quingtao, China.

Does the Q-FLAME  work indoors?

At this time, we do not recommend this to be used indoors where it is completely enclosed.

We are developing a unit specifically for indoor home use. Stay tuned!

Can I burn regular wood in it?

The Q-FLAME can burn most any fuels, however it is designed to burn best with wood pellets for best results.

Can I burn rice or corn pellets in it?

Again, you can burn many fuels in it, but these tend to leave sticky residue build up. Do you really want to clean that?

Can I use this in a burn ban?

Always check with your local fire station and follow the rules. We really don’t want you to get in trouble.  In some cases you can use during a ban. Use common sense.